Cancellation & Refund Policy

Hotel Vasant is operated by Pushpak Hotels and Allied Industries Private Limited, a registered corporate entity.

Our address is Hotel Vasant, National Highway 24, Gajraula, Uttar Pradesh 244235. References to “Hotel Vasant”, “we”, “us”, or “our” mean the hotel and its operating entity.

This policy applies to room bookings, online reservations, advance payments, direct bookings, and booking-related payments made to Hotel Vasant.

Wedding, banquet, conference, meeting, catering, group booking, and event-related cancellations may follow separate terms confirmed directly with the hotel at the time of enquiry, quotation, advance payment, or booking confirmation.

Guests should contact Hotel Vasant as early as possible if they need to cancel a reservation or change their travel plans.

A cancellation request may be accepted only after the hotel verifies the booking reference, guest details, payment status, booking source, and applicable booking terms.

Cancellation eligibility, charges, deductions, and refund amount may vary based on the rate plan, season, booking date, check-in date, room category, guest count, offers applied, payment method, and terms communicated at the time of booking.

Refunds are not automatic for every cancellation. Refund eligibility depends on the confirmed booking terms, cancellation timing, payment status, no-show status, non-refundable charges, taxes, payment gateway charges, bank charges, and hotel approval.

If a booking was made under a non-refundable rate, special offer, event package, group arrangement, or separately agreed term, the advance or paid amount may be partly or fully non-refundable.

Any refund approved by Hotel Vasant will normally be processed to the original payment method where practical and permitted by the payment provider, bank, card network, UPI provider, or applicable rules.

Online payments on the website are processed through Cashfree or another approved payment service provider used by Hotel Vasant.

If a payment succeeds but the booking confirmation is delayed or not reflected due to a technical issue, guests should contact the hotel with the payment reference, transaction details, booking reference if available, name, phone number, and email address.

Refunds for online payments may depend on Cashfree, the issuing bank, UPI provider, card network, wallet provider, or other payment intermediaries involved in the transaction.

If a guest does not arrive on the scheduled check-in date and does not contact the hotel, the reservation may be treated as a no-show.

For no-shows, the booking may be cancelled by the hotel and any advance amount or payment may be forfeited in full or in part, depending on the confirmed booking terms and hotel approval.

If a guest checks out earlier than the booked departure date, refunds or adjustments are subject to the rate plan, occupancy, season, room blocking, hotel approval, and any terms confirmed at the time of booking.

Guests should discuss early departure with the front desk before final settlement. Charges may apply for unused nights where rooms were reserved, blocked, or committed for the guest.

Date changes, room category changes, guest count changes, and event modifications are subject to availability and revised pricing.

A modification request is not confirmed until Hotel Vasant accepts it and communicates the revised booking details. Changes may increase or decrease the payable amount.

Modified bookings may follow the cancellation and refund rules attached to the revised booking, unless the hotel confirms otherwise in writing.

Once a refund is approved by Hotel Vasant, processing timelines may vary depending on internal review, Cashfree or the relevant payment provider, the guest’s bank, UPI provider, card network, wallet provider, and applicable settlement cycles.

After Hotel Vasant initiates an approved refund, the final credit to the guest’s account may take additional time that is controlled by banks or payment intermediaries.

Guests should keep the booking reference and payment transaction details available when following up on a refund.

Refund amounts may be adjusted for applicable cancellation charges, taxes, payment gateway charges, bank charges, administrative costs, discounts, promotional adjustments, or other deductions permitted under the confirmed booking terms.

Tax treatment on cancellations and refunds may depend on invoice status, payment status, applicable GST rules, and accounting requirements.

Weddings, receptions, ring ceremonies, birthday parties, conferences, meetings, catering orders, banquet bookings, lawn bookings, and group bookings may require separate advances, minimum guarantees, vendor arrangements, menu commitments, decor commitments, or space-blocking terms.

Cancellation and refund rules for these bookings should be confirmed directly with Hotel Vasant because they may differ from standard room booking terms.

Guests can contact Hotel Vasant at +91 98370 71523 or official.hotelvasant@gmail.com with the booking reference, guest name, registered phone number, registered email address, check-in date, payment details, and reason for cancellation or refund request.

Hotel Vasant may request additional information to verify the booking, payment, identity, or refund eligibility before processing a request.